Returns

Returns

Our policy lasts 30 days. If it has been 30 days since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please do not write on or use tape on the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please take the following steps:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often some processing time before a refund is posted.

If you’ve completed these steps and you still have not received your refund, please contact us at [email protected]

Sale Items

Only regular-priced items may be refunded; unfortunately, sale items cannot be
refunded.

Exchanges

We only replace items if they are defective or damaged. To exchange it for the same
item, submit a request through our warrant form.

Shipping

To return your product, mail it to:

Remlite Limited
3a Kaitawa Road, York Bay
Lower Hutt 5013

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.